Has it been a week worth remembering? Or how about a week worth forgetting? Has your calendar been so filled with things to do and places to be that you want to rip the thing off your wall and throw it in the trash? Then grab a letter of intent button from Julie at Foursons and let it all out!!!
I'm am done with being nice.
I hired a car from you for a whole month in Austalia and all I want is my deposit back. I am really struggling to understand why sending out a cheque for £120 is a problem for a huge multinational Corporation. I gave you my cash and now you won't return it. I've had e-mail conversations back and forth with your customer service department who keep telling me that I need to be patient.
Well I think that now 5 weeks have passed I've been patient enough and hope you can maybe understand why I'm losing my temper. Today I spoke to a complete
What fantastic customer service and what utter bullshit.
The reason that I didn't pay the deposit on the card was because my credit card company were celebrating Christmas and I couldn't get anyone to answer the damn phone to figure out what the problem was. Cash was therefore my only option. I'm so glad that the car didn't break down becuase we would probably of still been stuck there in the middle of the Outback, if this is your attitude!
I forewarned you that if I didn't have a satisfactory outcome by today then I was going to share my complaint with the World via social networking and you either didn't believe me or didn't care. If this letter makes people think twice about booking car hire through you then my job here is done!!! I certainly won't be using you again and I shall link this blog to all my Twitter followers and through Facebook too.
I look forward to your reply (or not!!!)
A majorly pissed off customer!